ITIL Foundation Certificate in IT Service Management | AKTINA IT

ITIL Foundation Certificate in IT Service Management

  • Course Overview
  • Course Outline
  • Course Arrangements
Introduction: 

The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT Service Management in the world. ITIL® is a Best Practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). This Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the course, delegates will gain knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL® practices for Service Management.

Audience: 
  • Individuals who require a basic understanding of the ITIL® Frameworkand how it may be used to enhance the quality of IT Service Management within an organisation.
  • IT Professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.

It will also benefit:

  • IT Service Providers
  • IT Directors and Managers
  • CIO’s
  • Business Managers
  • Service Management Consultants and Contractors
  • Business Process Owners
At Course Completion: 

At the end of the course participants will be ready to sit the ITIL® Foundation examination.

Certified Professional Exam(s): 
Prerequisites: 

Delegates should have an understanding of IT Service Management but there are no specific pre-requisites.

  • Service Management as a Practice (comprehension)
  • The ITIL® Service Lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and Architecture (awareness)
  • Competence and training (awareness)
  • Duration
Dates and Times: 
June 16 - July 14
Duration (Hours): 
35
Location: 

AKTINA Training Center
20 Loukis Akritas street, 1st floor
2064 Strovolos
(behind Kykko secondary schools)

City: 
Lefkosia

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