IT Service Management | AKTINA IT

IT Service Management

IT service management (ITSM) refers to the implementation and management of qualityinformation technology services. IT service management is performed by IT service providers through people, process and information technology. ITSM is process-focused and has ties and common interests with process improvement frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

IT service management in the broader sense overlaps with the disciplines of business service management and IT portfolio management, especially in the area of IT planning and financial control. ITSM is generally concerned with the "back Office" or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development. In this respect, ITSM may be seen as analogous to an enterprise resource planning (ERP) discipline for IT.

IT service management is often equated with the Information Technology Infrastructure Library (ITIL), an official publication of the Cabinet Office in the United Kingdom. However, while a version of ITSM is a component of ITIL, ITIL also covers a number of related but distinct disciplines and the two are not synonymous. The ownership of ITIL has transferred from the Office of Government Commerce (OGC) to the Cabinet Office, following the move of OGC into the Cabinet Office.The use of the term "service management" is interpreted by many in the world as ITSM, but again, there are other frameworks, and conversely, the entire ITIL library might be seen as IT service management in a larger sense.

AKTINA focuses on the ITIL course training

ITIL Foundation Certificate in IT Service Management

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