Exam EXO – 117

Candidates are tested on:

1. Service management as a practice (comprehension)

2. The ITIL service lifecycle (comprehension)

3. Generic concepts and definitions (awareness)

4. Key principles and models (comprehension)

5. Selected processes (awareness)

6. Selected functions (awareness)

7. Selected roles (awareness)

8. Technology and architecture (awareness)

9. Competence and training (awareness)